Home-Connect App – End User Licence Agreement & Privacy Policy

Xenovex Pty Ltd built the Home-Connect app as a free commercial app. This service is provided by CipherWave Home-Connect Pty Ltd at no cost and is intended for use as is.

  1. Terms and Conditions

Your use of the CipherWave Home-Connect PTY Ltd (here in referred to Home-Connect) App is governed by the following terms and conditions (Agreement). If you use the Home-Connect App you agree to be bound by the Agreement. If you do not agree to be bound by the terms of this Agreement or you do not want to use the Home-Connect App:

(i) if the Home-Connect App came pre-installed on your mobile device, you should delete it; or
(ii) if you downloaded the Home-Connect App to your mobile device, you should delete it.

You are solely responsible to ensure that the Home-Connect App has been deleted from your device if you do not agree to the terms and conditions of the Agreement.

2. Scope

Your acknowledgement of this Agreement applies in addition to the acceptance of the Home-Connect terms and conditions located on the Home-Connect website : https://www.home-connect.co.za/support/general-service-terms/

3. Licence

Home-Connect grants you a limited, non-transferable and non-exclusive, revocable personal licence to use the Home-Connect App in South Africa on the mobile device on which it was received or downloaded by you, for non-commercial purposes subject to the terms of this Agreement. Any upgrade or new release of the Home-Connect App is also subject to the provisions of this Agreement.

4. Notifications

As part of your use of the Home-Connect app, you consent to Home-Connect sending you push notifications where required relating to the operation of the Home-Connect App.

5. Charges

The Home-Connect App is provided free of charge

6. Conditions of use

You must not reverse engineer, decompile, disassemble, or extract any element of and/or otherwise discover any source code, algorithms, methods or techniques embodied in the Home-Connect app. You must not modify, transfer, distribute, pledge, sublicense, rent, lease, or create derivative works based on the Home-Connect app, including its user interfaces. You must not use the Home-Connect app for any unlawful or illegal activity. You must not knowingly take any action that would cause the Home-Connect App to be placed in the public domain or otherwise disclosed to the public.

7. Ownership of the Home-Connect app

You acknowledge that (i) the Home-Connect App is protected by intellectual property laws, and embodies valuable confidential and trade secret information of Home-Connect and its licensor; (ii) Home-Connect or its licensor retains all right, title and interest in and to the Home-Connect app; and (iii) ownership of all patent, copyright, trade secrets and other intellectual property rights, shall be and remain the sole property of Home-Connect or its licensor.

8. Modification

Home-Connect may, in its sole discretion and on reasonable notice to you, change, add or remove any part of this Agreement, or any other terms, features or functionality of the Home-Connect app at any time. Any changes in relation to the Home-Connect App by Home-Connect shall become part of the Agreement and is thereafter deemed accepted by you. By continuing to use the Home-Connect App after any changes you indicate acceptance of the changes. If you do not agree to the changes, you should follow the steps set out at Clause 1 of this Agreement in relation to deletion, as required.

9. Term and Termination

This Agreement commences when you first use the Home-Connect App and continues until terminated by either party. Home-Connect may, on reasonable notice to you, terminate this Agreement in its discretion and cease providing the Home-Connect App (or any part of it) at any time. You may terminate this agreement and your use of the Home-Connect App at any time by following the steps set out at Clause 1 of this Agreement in relation to deactivation or deletion of the app. For termination of services with Home-Connect you would still be required to submit a cancellation on the Home-Connect app or Home-Connect Portal located on https://www.home-connect.co.za/

10. Disclaimer

To the extent permitted by law, Home-Connect PTY LTD. Does not represent, warrant or guarantee the suitability, completeness, accuracy or currency of any information or content accessed via the Home-Connect app or that the Home-Connect app will be uninterrupted, timely, secure or error-free, free of viruses or other harmful components. You acknowledge that, to the extent permitted by law, apple or google does not have any warranty or other obligations in respect of the Home-Connect app.

11. Device and Passwords

You must ensure your mobile device and any passwords you use in relation to such device are kept secure.

12. Security

Home-Connect App does offer a two-factor authentication for security purposes to ensure that you’re the only person who can access your account, , please ensure you have added your accurate cell phone details on our Home-Connect App or the Home-Connect Portal located on https://www.home-connect.co.za/ A USSD would be sent to the registered mobile number to validate your identity and process with sensitive transactions on the Home-Connect App.

13. Contact info

All support enquiries relating to the Home-Connect App should be directed to Home-Connect at https://www.home-connect.co.za/contact-us/

14. Maintenance and Support

You acknowledge that Apple and Google have no obligation to provide maintenance and support services in relation to the Home-Connect app

15. Personal Information and Privacy

Home-Connect will handle any personal information in accordance with the CipherWave Storage Solutions Privacy Policy. Located on the CipherWave Website: www.cipherwave.co.za

If you choose to use the Home-Connect App Service, then you agree to the collection and use of information in relation to this policy. The Personal Information that Home-Connect collects is used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy. 

The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible on the Home-Connect website : https://www.home-connect.co.za/support/general-service-terms/

Information Collection and Use

For a better experience, while using our Service, Home-Connect may require you to provide us with certain personally identifiable information.  The information that Home-Connect request will be retained by us and used as described in this privacy policy. 

The app does use third party services that may collect information used to identify you.

Link to privacy policy of third-party service providers used by the app

Log Data

Home-Connect want to inform you that whenever you use Home-Connect Service, in a case of an error in the app Home-Connect collect data and information (through third party products) on your phone called Log Data. This Log Data may include information such as your device Internet Protocol (“IP”) address, device name, operating system version, the configuration of the app when utilizing Home-Connect Service, the time and date of your use of the Service, and other statistics. 


Cookies are files with a small amount of data that are commonly used as anonymous unique identifiers. These are sent to your browser from the websites that you visit and are stored on your device’s internal memory. 

This Service does not use these “cookies” explicitly. However, the app may use third party code and libraries that use “cookies” to collect information and improve their services. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your device. If you choose to refuse our cookies, you may not be able to use some portions of this Service. 

Service Providers

Home-Connect may employ third-party companies and individuals due to the following reasons:

  • To facilitate our Service;
  • To provide the Service on our behalf;
  • To perform Service-related services; or
  • To assist us in analysing how our Service is used.

Home-Connect want to inform users of this Service that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose. 


Home-Connect value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and Home-Connect cannot guarantee its absolute security. 

Links to Other Sites

This Service does not contain links to other sites. 

Children’s Privacy

These Services do not address anyone under the age of 18. Home-Connect do not knowingly collect personally identifiable information from children under 18. In the case Home-Connect discover that a child under 18 has provided Home-Connect with personal information, Home-Connect immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact Home-Connect so that Home-Connect will be able to do necessary actions. 

Changes to This Privacy Policy

Home-Connect may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. Home-Connect will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately after they are posted on this page. 

Contact Us

If you have any questions or suggestions about Home-Connect Privacy Policy, do not hesitate to contact Home-Connect https://www.home-connect.co.za/contact-us/