Don’t be left on hold.

Experience support like never before

Download AppDownload user guide

Home Connect Diagnostics App is available in iOS & Android for users. The app is a Diagnostics tool that will provide our Home-Connect Technical Support Team with improved insight into your Wi-Fi home network.  

Don’t be left on hold.

Experience support like never before

Download AppDownload user guide

Home Connect Diagnostics App is available in iOS & Android for users. The app is a Diagnostics tool that will provide our Home-Connect Technical Support Team with improved insight into your Wi-Fi home network.  

Help us solve your network issue faster with the

Home-Connect Diagnostics App

Follow the steps below. 

Call support on 010 612 0611 

Have an Android or iOS tablet or mobile phone? 

Make sure you are connected to your home WiFi network and your device is not running in “Battery Saving” mode 

Follow the instructions on the app.
Place your device next to the Home-Connect router. Leave the app open while the tests are performing. 

Give the support agent your special “KEY” 

The support agent will now have a better understanding of your network conditions which will improve their troubleshooting efforts.  

FTTH

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FTTH

Get UNBEATABLE FIBRE to your home

FTTB

Get UNBEATABLE FIBRE to your business

Broadband LTE

Get UNBEATABLE Broadband LTE

VOICE 

Get UNBEATABLE Voice Packages

Hardware

Get UNBEATABLE hardware

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