Fair Use Policy (FUP)

Home Connect is pleased to announce the removal of bandwidth limitations on down-load and up-load on the following networks:

Vumatel, Octotel, MFN, WAN, SADV, Link Africa, DFA, Mitsol & Frogfoot

Customers can use the bandwidth without the concern of being throttled, shaped, contended or capped in anyway. Home Connect reserves the right to limit customer’s usage or speed based on our Acceptable Use Policy (AUP) which can be found on the Home Connect website.

OpenServe FTTH Network

Due to the way OpenServe provides FTTH services and the associated cost we have implemented a Fair Usage Policy based on our OpenServe Uncapped product offering. The fibre line provided by Openserve can vary due to certain limitations attributed to their FTTH network.

The Broadband access service is provided over a shared, “best endeavours” and contended network with limited service guarantees, which may be impacted by the activities of other users.

To help ensure that all customers have fair and equal use of the service and to protect the integrity of the network, Home Connect reserves the right, and will take necessary steps, to prevent excessive usage. “Excessive usage” means usage in excess of 1088GB per month.

In the event that a user does exceed the set excessive usage, the internet breakout portion of the link will be throttled to 30% of the overall line speed for the remainder of the calendar month. No further restrictions or limitations will be placed on the line while it is rate limited and the connection will remain uncapped and unshaped for this period. At the beginning of a new month of service, the line speed will revert to its base profile.

The action that Home Connect may take includes, but is not limited to:

  • Shaping throughput
  • Prioritising services utilising specific ports or communication protocols;
  • Rate limiting throughput

This policy applies to and will be enforced for both intended as well as unintended (e.g., viruses, worms, malicious code, or otherwise unknown causes) excessive usage.  Where excessive usage is as a result of unintended usage, Home Connect may request that the source of the unintended usage be removed.

Technical Measures to Prevent Abuse of the Broadband Access Service

Home Connect reserves the right to take such action as may be necessary to protect the integrity of the Home Connect Network, including, system monitoring, protocol management and shutting down of ports affected by viruses, worms or other malicious code.

Legal rights

Home Connect reserves the right to modify this policy at any time, which changes shall become effective as soon as they are posted to the Home Connect website.