You can check for coverage on our Portal Maps on our website. Click here to go to the coverage portal.
Please place a full address when checking for coverage.
Step 1: Please register
Step 2: Click on Sign-in icon
Step 3: Select the package
Step 4: Continue with your online purchase.
Pricing varies and is dependent on the Fibre provider being available in your residential area.
Should you already be with another ISP, and have the specific ONT on site, we will switch you over at no cost.
These packages are for new installations; should you opt for this package Home-Connect we will cover the cost of installation.
Once off connection fees applicable, pay less monthly.
ONT stands for Optical Network Terminal.
The ONT (also called the modem) connects to the Termination Point (TP) with an optical Fibre cable, and connects to your router via an LAN / Ethernet cable.
A CPE (customer Premises Equipment) does the same function as a ONT.
Log your request for change of service request on your Login profile. We require one month’s calendar notice in order to process your request for change packages.
For any assistance logging the change of service request please contact our sales team.
Phone line@ R68.00 per month. Port your number R210.00 once-off. TalkTalk All You Can Eat. R268.00 per month. Free unlimited calls to all local landline and mobile operators.
Home-Connect makes use of Open Access Providers that lay the physical Fibre infrastructure. Different providers have different lead times for installing the Fibre.
Johannesburg same business day delivery. Cape Town next business day delivery.
Our Payment method is Debit order only. 1st or the 15th of the month.
On certain networks yes you may. Check with our support team to confirm capability.
Log your cancellation on your Login profile. Cancellations are one month’s calendar notice.
Please bear in mind that Fibre services is more stable and reliable than ADSL , we deliver the service via the Open Access Fibre Provider’s ONT directly through to the Home-Connect router. Which we supply with our packages.
The Home-Connect router has Wi-Fi capabilities that delivers the bandwidth to your home over a dual band frequency (this being 2.4GHZ and 5GHZ) , do bear in mind that Wi-Fi has its limits due the below factors that interfere with Wi-Fi :
Should you suspect your line is not stable over the Fibre, please conduct a speed test directly over LAN cable and ensure the following:
Should you be getting less than the speed the signed up for via LAN , please send screen shots of the testing to firstname.lastname@example.org or call 010 612 0611 and the technical team will assist you accordingly.
Should you have a rather large home that needs to be connected, what we normally recommend is for you to add boosters, extenders or Access Points into your home.
This can be arranged through a third party networking company of your choice to install the infrastructure; or we can recommend a company for you.
Yes, R45.00 per month. please request this from Sales.
You can use our smtp server smtp.home-connect.co.za with no authentication or alternatively you can contact you email hosting provider.
Please contact us below